Sample Managed It Services Agreement

Non-payment: If payment is not received before the first of the month for that month of service, MSP reserves the right to prohibit the provision of on-site and remote services until payment of the monthly fee, provided that MSP gives a notification of late payment of five (5) business days. DocuSign eSignature speeds up the agreement process, eliminates manual tasks, and makes it easy to connect with the tools and systems you already use. DocuSign eSignature allows you to easily create managed services templates, send, sign, and manage your contracts. DocuSign eSignature is always free and intuitive and easy for signers to use. Erick Simpson, author of the bestseller “The Guide to a Successful Managed Services Practice”, gives the typical structure of a well-thought-out managed services agreement: this is very different from a master service agreement that serves as a framework for future agreements or transactions. Consider that this is almost a “model” for future operations by providing common rules and conditions covering all transactions between the two companies. The agreement should include your service level agreement (SLA), prioritization process, response times, termination clause, limitation of liability, and a definition of support levels and your service escalation process. Also, it should reflect your work rates or fees for services requested outside of the package. Here are the 12 most important things to clearly define in your management services agreements: MSPs must make it clear that they are an integral part of their customers` operations and that they must be paid on time and in full, unless changes to the pre-agreed payment terms have been negotiated.

Below is an example of a contractual language related to a customer`s non-payment that can be included in a managed service contract: Which be belily asks the question – are you one of the 75% of service providers who still perform À la carte and Break/Fix services? You can certainly rewrite one from the bottom, but using a guide or boiler tray like our free MSA template will make things a lot easier. Our model is based on the MSA that I have successfully used on my MSP for years. The SLA defines a number of delivery services and parameters provided by one party to another party. A reusable model to optimize and create managed services contracts would be beneficial. Reusable templates save the necessary signature tags and form fields. . . .